SPLACH Warranty



What's the warranty policy for SPLACH e-scooters/e-bikes and how long is the period for different parts?
  1. The warranty period is 6 months from the original ship date.
  2. The warranty components of e-scooters cover accelerator, card reader, charger, controller, lithium battery, framework, motor. The warranty components of e-bikes cover accelerator, charger, controller, motor, lithium battery, framework.
  3. It does not cover issues caused by damage due to handling, storage, accident, impact, abuse, dangerous play, or misuse. Refer to the user manual enclosed within the product package for specific product warranty information. All free accessories are not covered by the warranty.
  4. If your e-scooter or e-bike experiences any damages due to part quality issues, SPLACH will send the proper replacement part for repair along with the guide to safely replace the part in question.
  5. PURCHASER must be able to provide electronic proof of purchase by means of order number, email address or name used at time of original purchase.
  6. According to warranty policy, customer would have to pay for repairs once the warranty was expired. 
  7. Products not directly purchased from the original company (SPLACH) will not be covered under warranty.


If the parts are broken/damaged by personal human errors, who's supposed to cover the repair and shipping costs?
If the parts are broken/damaged by human errors, the owner of the scooter is supposed to pay for the repair and shipping costs. Products not directly purchased from the original company (SPLACH) will not be covered under warranty.


How do I apply for repair?
Please contact us via support@splach.bike and complete the following information for the repair application. order number, commodity item, first name, surname, phone number, shipping address, e-mail address, problem statement, supporting evidence (photos and videos). Our technician will check the issue on working days and get back to you in 2-3 business days. The video matters as we need to check the actual condition. If the problem is caused by improper operation, we'll provide instructions/videos. If the problem is due to the out-of-order component, we'll supply the part for replacement. Products not directly purchased from the original company (SPLACH) will not be covered under warranty.


Requirements for Limited Warranty to Apply


  1. The original proof of purchase from SPLACH.
  2. The person seeking warranty coverage is the first owner of the scooter (The warranty is not transferable) .
  3. Photos or videos of damaged product are required.
  4. The product was used in accordance with its intended purpose and proper maintenance.
  5. The electronics including connectors and cables have not been modified or repaired.


Repairs or Maintenance Not Included Under Warranty


  1. Consumables and normal wear and tear of all parts.
  2. Damage to the e-scooter caused by collision.
  3. Damage to the e-scooter caused by improper riding, overloading, or being placed in unsafe environments.
  4. Battery damage due to immersion in water, heavy rain, etc.
  5. Dormant battery damage from lack of care and maintenance when not riding.
  6. Damage to the e-scooter caused by unauthorized modification of the vehicle and unauthorized alteration of the internal wiring of the e-scooter.
  7. Battery damage caused by improper maintain (see Manual).
  8. Damages caused by actions that inconsistent with any guidance or warning in the user manual or product instructions.
  9. Damage caused by the freight.
  10. Products are not purchased from SPLACH or products used outside the U.S.


Additionally, SPLACH tires are classified as wear parts, meaning they are not covered by the warranty. If the pneumatic tires are damaged due to sharp objects or nails on the road, it is not covered by the warranty.


Processing Warranty Claims


  1. The first step to initiate your warranty is to please contact our after-sales service team at support@splach.bike.
  2. In many cases, SPLACH will send the repair part necessary for your particular case. We will provide you a detailed video or guide to assist with your repair needs so you can safely make a repair on your own.
  3. If you are in a location where we have our partnered SPLACH e-scooter service centers, you can also send your scooter to them for repair.