SPLACH Warranty
FAQ
What's the warranty policy for SPLACH e-scooters/e-bikes and how long is the period for different parts?
If the parts are broken/damaged by personal human errors, who's supposed to cover the repair and shipping costs?
If the parts are broken/damaged by human errors, the owner of the scooter is supposed to pay for the repair and shipping costs. Products not directly purchased from the original company (SPLACH) will not be covered under warranty.
How do I apply for repair?
Please contact us via support@splach.bike and complete the following information for the repair application. order number, commodity item, first name, surname, phone number, shipping address, e-mail address, problem statement, supporting evidence (photos and videos). Our technician will check the issue on working days and get back to you in 2-3 business days. The video matters as we need to check the actual condition. If the problem is caused by improper operation, we'll provide instructions/videos. If the problem is due to the out-of-order component, we'll supply the part for replacement. Products not directly purchased from the original company (SPLACH) will not be covered under warranty. |
Requirements for Limited Warranty to Apply
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Repairs or Maintenance Not Included Under Warranty
Additionally, SPLACH tires are classified as wear parts, meaning they are not covered by the warranty. If the pneumatic tires are damaged due to sharp objects or nails on the road, it is not covered by the warranty.
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Processing Warranty Claims
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