SPLACH Return & Cancellation Policy:
We stand by the quality of our products and DO NOT accept returns on used or opened items.
All unused products may be returned within 15 days of delivery. Before returning your SPLACH product, please contact email@example.com to receive your return authorization and begin the return process.
All products purchased through our website must fullfill these conditions in order to be entitled for a return/exchange. Non-domestic orders (international orders) are not entitled for returns/exchange, due to the high cost of logistics and air shipping.
Our return/exchange policy applies to domestic (United States) orders only.
- If you do not provide a reasonable reason for your return, SPLACH may choose to refuse it.
- We determine the riding speed, range, and hill climbs based on a standard 165 lb rider, and performance will vary based on rider weight, riding style, battery charge/condition, and road conditions. Make sure the electric scooter you choose has adequate power given your size and location. Returning or exchanging an electric scooter because it is too slow is not a valid reason.
Cancellation request submitted within 24 hours upon order placement will be subject to a 5% handling cost charged by the on-line platform. Cancellation requests submitted after the first 24 hours will be subject to a 15% restocking fee.
All returned product must be in the following conditions in order to be considered for return
Proof of unopened items will need to be verified with photos and submitted to firstname.lastname@example.org
If the product is in acceptable condition as outlined above, SPLACH will grant a refund. If there is evidence of riding, we will not accept your return.
Please refer to SPLACH Warranty.