How do you ship?
We ship all scooters & bikes on Every Tuesday day from our central warehouse in Los Angeles, CA, with FedEx UPS, USPS, . If you would like us to ship with signature, please add a note in your cart under "Instructions for seller".
How long will it take for my scooter to arrive?
Delivery times range from 7 days to California to 10 days to the North East by local logistics.
Accessories and parts may also ship from our factory, from Asia, either by FedEx, UPS, USPS, YunExpress. Unless specifically requested, accessories and parts will ship without signature required. Delivery time would be 10-14 days by air.
Do you ship internationally?
We deliver to Canada and Europe from our several warehouses in Asia/Los Angeles/Frankfurt.
We deliver to almost all other countries (e.g. EU/UK, Australia, Japan, UAE, Hong Kong, etc.) from our warehouse in LA or in Asia or Frankfurt. Just place the order with your delivery address and check out - shipping cost will be added at check out.
How much does shipping cost and how long does it take for in stock product?
Continental US: Ground shipping is $99 - it takes 7-14 business days.
Canada / Mexico: $99-$179 depending on the amount of the scooter, all taxes and import fees included - 10-20 business days.
EU/UK: $129-$229, depending on the amount of the scooter and the country, all taxes and import fees included, 2-3 weeks.
Australia: $100-$450, all taxes and import fees included, 2-4 weeks shipping.
UAE: $100-$300, all taxes and import fees included, 2-7 weeks by shipping
South America: $100-$300, all taxes and import fees included, 2-4 weeks shipping from warehouse in LA.
Do I have to pay import taxes if I order internationally?
We ship our scooter duty paid, i.e. you will just have to wait until the scooter arrives at your door. In rare cases, we may need to ask you to do the import declaration.
This will come up in the ordering process.
How do I cancel my order if it has already been shipped?
Please contact us. You can also reject package upon delivery and once we receive the package back to our facility we will issue a refund within 3-6 business days. Subject to return conditions.
Is it possible to ship to remote sites in America?
Yes, but the shipping cost will be adjusted regarding different areas in America.
Does SPLACH ship to Hawaii?
Yes, we do ship to Hawaii. The regular shipping cost in America is 99 USD; the shipments to Hawaii cost $60 to $70 USD more, according to the actual freight fee from the logistics companies.