Before You Buy

We value your experience and want to ensure a smooth purchase journey. By purchasing our products, you agree to our regulations and policies, which are designed to provide clarity and fairness for all customers.

We do not accept any returns of used scooters due to the depreciation in value a scooter gets once it travels (even if just 0.5 mile). SPLACH makes this policy clear on our website and invests heavily in content to show consumers the performance, ride quality and specifications of scooters through YouTube videos and review done by the third party online to help customers with online purchase decision. If there’s still any dissatisfaction with the scooter, we recommend reselling the scooter at some marketplaces such as Ebay or Facebook Marketplace.

Please review our return policy to understand the terms and conditions.

Cancellation request submitted within 24 hours upon order placement will be subject to a 5% handling cost charged by the on-line platform. Cancellation requests submitted after the first 24 hours will be subject to a 15% restocking fee.

• Cancellation before shipping (Purchased but not shipped) is subject to a 15% restocking fee.
• Pre-Orders Cancellations: all pre-orders are only eligible for an 85% refund of the total order price.
• After the tracking number is generated and provided, cancellation is not acceptable.

Please note, both e-scooters and e-bikes are large items and require a signature upon delivery. Due to these requirements, we are unable to ship e-scooters and e-bikes to P.O. Boxes. When purchasing these products, please provide a residential or physical address where someone will be available to sign for the package. This ensures safe delivery and helps prevent any delivery issues.

Before Riding SPLACH E-Vehicles, there are reminders for your safety

Absolutely,

1. Necessary protective equipment's such as helmet, gloves, elbow guard and waist support.
2. It's forbidden to ride on ragged and wet floors, such as unpaved road, rocky road and roads with ice and ponding.
3. It's forbidden to be used by people under 14 or above 60 years old.
4. It's forbidden to be used by people under the effect of drug or alcohol, or people with limited action and reaction ability.
5. It's not suggested to ride in rainy days or cold winter days.
6. It's forbidden to ride the scooter/bike in an improper way, such as pulling it from jumping, doing a wheelie or some other stunts, etc.
7. Please slow down on slopes; Situations which are not suitable for riding, caused by the rider or other objective causes.
8. For charging, it's a must to connect the cord with charging socket of the electric scooter first before connecting with the mains.
9. Seller can request cancellation anytime before the order has been arranged for shipment. Any such cancellation shall be effective upon notification (either orally or in writing) to Buyer and shall be without liability to Seller.

You have to practice to acquire the skills of safe driving. Unskilled driving or failed to following this manual when using the product may cause personal injury or property damage of the driver or others.