Before Riding SPLACH E-Vehicles, there are reminders for your safety
You have to practice to acquire the skills of safe driving. Unskilled driving or failed to following this manual when using the product may cause personal injury or property damage of the driver or others.
Cancellation request submitted within 24 hours upon order placement will be subject to a 5% handling cost charged by the on-line platform. Cancellation requests submitted after the first 24 hours will be subject to a 15% restocking fee.
**We are only liable for the fault or damage of the product, and will not take the responsibility of personal injury or property damage caused by the use of this product.
**A signature is required to receive high-value cargo in the USA to prevent issues like delivery failure or loss of items. However, packages of accessories are an exception. For non-USA customers, a signature is not required for receiving high-value cargo. This means that the escooter/ebike package will be dropped off at the front door, and there's a risk of package loss. Upon receiving the TRK#, please monitor the delivery status day-to-day to estimate the package arrival time in advance. If there is no eligible recipient at the address, the parcel could be sent back to a depot or our warehouse. As a buyer, it's essential to be aware of this and assume the responsibility to contact the courier to pick up the parcel or pay the shipping cost for rearranging the shipment from our warehouse.
**The costs of our product and shipping are calculated separately to reflect the actual expenses. Shipping refers to the cost of transporting the goods from our factory to the final destination. For instance, shipping to the USA includes expenses for sea freight from Asia to the LA port, tariffs, domestic delivery to the LA warehouse, and then shipping to your home via FedEx. The separate costs accurately represent the production and shipping expenses. Shipping costs vary depending on the volume and weight, as well as the shipping destination of the scooter and ebike.