About Shipping

We ship all e-scooters & e-bikes orders in the US from our central warehouse in California. The cooperating carrier is FedEx. An adult signature is required to receive the high-value cargo to prevent issues like a delivery failure or loss of items.

For other countries, we ship from Hong Kong. Shipping time and cost varies for different areas.

USA delivery time ranges from 7 days to California to 14 days to the North East by local logistics.

For other countries, we mainly ship from Hong Kong. Shipping time varies by destination country. It usually takes at least 30 days to arrive in the destination country. For specific details, you may write to support@splach.bike.

Accessories and parts may also ship from our factory, from Asia, either by FedEx, UPS, USPS, YunExpress. Unless specifically requested, accessories and parts will ship without signature required. Delivery time would be 10-14 days by air.

Different countries may have different estimated arrival time, support team will notify every customer about the delivery arrangements to ensure products ship to you safely.

Please noted that affected by Covid-19, there will be some delay on the delivery.

SPLACH ships to most countries worldwide, including the USA, UK, Canada, Australia, most countries in Europe and in Asia.

Just place the order with your delivery address and check out - shipping cost will be added at check out. If you are having trouble completing the order, please contact us at support@splach.bike.

Continental US: Ground shipping is starting from $99, depending on the total weight of the goods, all taxes and import fees included - it takes 7-14 business days depending on the destination.

Canada / Australia: Starting from $249, depending on the total weight of the goods, all taxes and import fees included - 45-60 business days.

EU / UK: Starting from $179, depending on the total weight of the goods and the country, all taxes and import fees included, 45-60 business days.

Different countries may have different estimated arrival time, support team will notify every customer about the delivery arrangements to ensure products ship to you safely.

We ship our e-scooters and e-bikes duty paid, i.e. you will just have to wait until the e-scooter or e-bike arrives at your door. In rare cases, we may require you to cooperate with import declarations in shipping arrangements.

Yes, we can ship from our Hong Kong warehouse to remote areas like Alaska and isolated islands like Hawaii, but the exact shipping cost and time will depend on the shipping address.

Changes to the shipping address after the shipping label has been created may incur additional charges and the buyer must pay the fee. If any problem arises afterward (like package loss, return of package, rearrangement of delivery), the buyer has to take responsibility by paying the extra shipping cost. An adult signature is now required to receive the high-value cargo to prevent issues like delivery failure or loss of items.

An adult signature is now required in most countries to receive the high-value cargo to prevent issues like a delivery failure or loss of items. If there is no eligible recipient at the address, the parcel could be sent back to a depot or our warehouse. The buyer shall be aware of it and assume the responsibility to contact the courier to pick up the parcel or pay the shipping cost for the rearrangement of delivery.

About Order

Yes, if you need to change your order, please contact us by emailing to support@splach.bike. Our team will check the order status and inform riders whether if it's available for order adjustment. Please understand that, once it's out for delivery or once there's a shipping label, order adjustment won't be accepted.

Different products are not always in stock in different regions, so the shipment setting may be different. Most of the inventory is currently in the US only, therefore, it is only open to addresses in the United States. For shipping to other countries, please contact support@splach.bike for inquiries.

The following is primarily for shipping within the continental United States.

In-stock order: Processing the order take about 3-5 days excluding holidays. After the order is sent from our warehouse in the US, it’s expected to arrive in 3-14 days, depending on the destination.

Pre-order: Rush orders are not accepted for pre-orders. Timeframe for pre-order varies based on the production progress, shipping, customs clearance, and some other unforeseen factors. Please contact support@splach.bike to follow up on the latest progress.

It is possible that the bank did not accept the payment, resulting in the payment failure. We suggest changing your payment method or paying with a different credit card. If you still have problems, please contact support@splach.bike for assistance.

You may contact support@splach.bike directly and specify the part/accessory you want for your e-scooter or e-bike model. We appreciate it if you can also attached the reference pictures.

Once your order has been processed, you will receive an email with shipment tracking information. SPLACH is not responsible for lost, held, or damaged packages by the courier. If a recipient has any special requests like changing shipping address or delivery instructions, please contact the courier to arrange.
When receiving the TRK#, please use it to keep track of the delivery status and make sure that there'll be someone available to receive the package. (The buyer or his/her family member) If there's no one to sign it off and receive it, this package will be returned and during this process, there'll be a risk of package loss. SPLACH will not take the responsibility for the package loss. The receiver should be the one to keep track of the shippping progress and ensure that the package will be received properly.

Warrant & Repair

Please refer to SPLACH Warranty.
Note: Keep the box within the warranty period just in case of any possible part return/exchange service.

About SPLACH E-Scooters & E-Bikes

We currently have 7 types of e-scooters. The following are sorted by product launch time.

Turbo: Ultra-smooth suspension e-scooter to propel you fast.

Ranger: Ultra-smooth suspension e-scooter to take you on a longer journey.

Turbo Plus: Designed with the sweet spot between power and range in mind. It's a good fusion of Turbo and Ranger.

Swift: A perfect commute companion, a compact e-scooter with an avant-garde streamlined look. Foldable and portable.

Transformer: A transformable motorbike-like e-scooter with the riding positions changable to suit the preference.

Twin: Twice the motors, twice the power! The best budget e-scooter that is interchangeable to make it an off-roader & a commuting partner.

Titan: A dazzling SUV-like 2600W e-scooter with unrivaled speed & bouncy all-terrain fat tires.

We currently have 2 types of e-bikes.

Patriot: Powerful 1500W motor for fast and long-ranged travel.

Stark: The removable 48v/11.6 amp dual locking batteries propel you farther, and last longer, multiplying the mileage as well as the fun.

The charger we provide currently are only for American standard outlet. We DO NOT provide UK/EU standard plug. For our UK and EU backers, you'll just simply have a UK/EU power plug adapter and you can still have your Scooter charged smoothly!

The battery can't be removed from our e-scooters or it may be dangerous and cause damage.

Regulation for different countries and areas are different. Please be familiar with the riding regulations from your countries.

Turbo/Ranger/Turbo Plus E-Scooter FAQ

Yes, we have a video introducing the P setting on our Youtube channel and there are more videos wait for you to check out!
Link here: P setting

To help customers ride safely and happily under the best possible conditions, we provide online assistance to instruct you. If you encounter any mechanical problem and it can be solved by easy adjustment, we are happy to film video to guide you. Currently, several videos are posted in public for everyone to refer, so you may view our YouTube channel and find what you need.
Link here: Mechanism Adjustment

We’d like to instruct you on how to unlock the speed limit we design for safety reasons.

Here’s the video attached for your reference. https://youtu.be/I5znQ1ijiJI
While the speed limit is not unlocked, the max speed reached is 25km. Please cut the plastic clip down below as shown to unlock the speed limit for reaching the real max speed that Turbo Plus provides.

P08 should be set at 100 and P03 should be set at 48. Please don't adjust it to a higher or lower one as that won't make it go faster. Also check your P12, the value should be 5 so that your acceleration will be the fastest.

Please check your P08 setting as this involves the setting on speed.

Adjust the value to 100 and try again. This is the video for your reference: https://youtu.be/wapedAsMkN8

Please also check your P06 setting and make sure the value is 8 and the value for P07 should be 28. For P12, the value should be 5 so that your acceleration will be the fastest.

If all the settings are correct and you feel that the speed is the same, here we attached a tutorial video for you. Please do as shown.

There's another invisible speed limit setting. Please turn off the scooter. Keep pressing the brake and then turn on the scooter to press the throttle for 3 times to unlock this setting. Try gear 3 again and then the speed should go up normally.

First, make sure that the cable is properly plugged (for both the end to the outlet and to the charging port). If the problem still persists, please follow the steps below to check.
1. Please take a picture of the backside of your charger.
2. Please take a video of plugging in the charging port, showing us that the line is connected well, and then show us the color of the light on the charger while charging. And then, focus on the screen and let us check the display of figures below the screen when charging.
3. After two hours of charging, repeat step 2 ( show us the color of the light on the charger while charging. And then, focus on the screen and let us check the display of figures below the screen when charging) We'd like to know the variation and diagnose the issue for you.
4. Provide required information above and your order information to support@splach.bike.

You may refer to the video to get it right. Use a plier to fix it and it should be good.

After it's done, check the video to make sure that the screw is screwed tight. https://youtu.be/r9zx_axQrCQ

Owing to high-speed ride and vibration, if the screw is not tightly screwed, the brake line will get loose. It’ll be dangerous if not fixed immediately. Please see the video here to make adjustment and make sure it’s properly installed. https://youtu.be/lt8kpTJRNuY

The scooter comes with an electronic brake line as well as a hand brake line. During the ride, the electronic brake line may get disconnected and therefore causes the issue mentioned above. While the electronic brake line is misplaced, the controller reads it as a sign of operation and the acceleration couldn't operate normally. You can just cut the electronic brake line and make the scooter function without affecting the brake as you can still hand brake the scooter. Please try cutting the brake line on the right side as pointed at in the pics attached below and if the exclamation mark disappears, it means that you can start the scooter and ride it in a good form. [Pic1] , [Pic2]

Please check if the wires are properly connected, especially the one pointed in the picture. If the problem remains, please contact support@splach.bike.

That sound is normal as our motor is beefy. It has fast acceleration and therefore there's such sound, which is also a feature of SPLACH.
From the low-speed acceleration in transition to a higher one, in order to maintain a certain power needed for the current, there'll be such a bigger sound from the motor as it is running faster and faster gradually.

The screw spec. is M5X25 as highlighted in the table. You can also remove one of the existing screws and go to a hardware store or a bicycle store to find the same screw.

Throttle screw size: Socket Head Cap Screw M4x14 [Pic1]
Kickstand screw size: Socket Head Cap Screw M8x18
Deck screw size: The thread size is 6mm and 3 inch long [Pic1] , [Pic2]

Patriot E-Bike FAQ

Please refer to this video.

Follow the video instruction here:

Please refer to this video.
Anything soft like your palm can activate the bike. Anyone's finger, anything that's soft can activate the bike then once this is done.

Please see the picture. The kickstand should be assembled from the inside rather than outside.

Please enter the "system" first to confirm that the power system is set to 48V. [Pic1] , [Pic2]

This could be either the problem with the charger or battery and here are the steps for test for find out the cause.

1. Get a multi-meter. [Pic1]
Please measure the battery voltage and the voltage of the charger and take pictures like the examples below.
Example A) Measuring the charger
Example B) Measuring the battery

Please see the picture for our derailleur stored at our office. You may find that it's a bit bent but actually it's not. The original design of it is with some curve and may make you feel that it's bent. It's of good form definitely.

There could be insufficient oil inside the brake. It is recommended to take your bike to a nearby bike shop to do the adjustment.

You may follow the advised settings here and it’ll rock.

Stark E-Bike FAQ

Please refer to here for details.

Need more help?

Please send your questions to support@splach.bike. Our support team will assist you asap!