Delivery Notice

Dear Customers,

Just so you know that not only is the port backlog spreading, but the ground shipment for UPS and FedEx is also soaring over the past few weeks. This has made an impact on our scheduled delivery, which will be delayed for a while. We’ll make an all-out effort to coordinate with the logistics companies closely to expedite the delivery asap for all of you. During this period of time especially when the global shipping costs are skyrocketing, we’ve done all we can to cover the extra costs for all of you. We plead for your understanding and patience for the inconvenience.

Kind reminders: 

  1. Package Tracking: 
    When receiving the TRK#, please use it to keep track of the delivery status and make sure that there'll be someone available to receive the package. If there's no one to sign it off or receive it, this package will be returned and during this process, there'll be a risk of package loss.  SPLACH will not take the responsibility for the package loss.  The receiver should be the one to keep track of the shippping progress and ensure that the package will be received properly. 

  2. Delivery & Sign-Off Service for U.S. Customers:

    For U.S. customers purchasing e-scooters or e-bikes
    A signature is required to confirm delivery of high-value items, helping to prevent missed or lost packages. Any person present at the delivery address may sign for the package. If you anticipate being unavailable, we recommend arranging for a trusted individual, such as a family member or concierge, to accept it on your behalf.

    Once the tracking status indicates successful delivery to the specified address, any post-delivery issues, including receipt by someone other than the purchaser, must be resolved directly with the shipping carrier. SPLACH assumes no further responsibility once the package is marked as delivered.

    We value your experience with us and share this policy to provide clear guidelines and minimize potential misunderstandings. Thank you for your cooperation.

    For non-U.S. customers & accessory orders
    No signature is required. Packages will be left at the front door, increasing the risk of loss. Please monitor the tracking status daily to anticipate arrival and, if necessary, contact the courier to schedule a delivery time.

  3. Unboxing and Inspection:
    Each SPLACH package is carefully packaged and photographed before shipping. When receiving the package, please check the carton and take a pic of it before unboxing or videotaping the process when unboxing. The photo of the side with the shipping label on it is especially necessary. After unboxing the item, please check the escooter/ebike and each part before assembling it. If you find any damage, please take a pic of it before doing any assembly or installation. Keep it at the original status so that we can make a record and check for you. 

  4. Serial Number and Carton Retention:
    Before using the escooter, please take a pic of the serial# on the underside of the deck and keep the carton within the warranty period just in case of any possible part return/exchange service or for other purposes/needs that could arise in the future.

  5. Pre-Ride Checks:
    Before hitting the road, ensure that every screw on the escooter is securely tightened (screws for the handlebars, brake lines, etc.).


Thank you very much for your support!

Best regards
TEAM SPLACH