Return Policy

SPLACH Return & Cancellation Policy:

We stand by the quality of our products and DO NOT accept returns on used or opened items.

All unused products may be returned within 15 days of delivery. Before returning your SPLACH product, please contact support@splach.bike to receive your return authorization and begin the return process.

All products purchased through our website must fullfill these conditions in order to be entitled for a return/exchange. Non-domestic orders (international orders) are not entitled for returns/exchange, due to the high cost of logistics and air shipping.
Our return/exchange policy applies to domestic (United States) orders only.

  • If you do not provide a reasonable reason for your return, SPLACH may choose to refuse it.
  • We determine the riding speed, range, and hill climbs based on a standard 165 lb rider, and performance will vary based on rider weight, riding style, battery charge/condition, and road conditions. Make sure the electric scooter you choose has adequate power given your size and location. Returning or exchanging an electric scooter because it is too slow is not a valid reason.

 

Cancellation

Cancellation request submitted within 24 hours upon order placement will be subject to a 5% handling cost charged by the on-line platform. Cancellation requests submitted after the first 24 hours will be subject to a 15% restocking fee.

  1. Cancellation before shipping (Purchased but not shipped) is subject to a 15% restocking fee.

  2. Pre-Orders Cancellations: all pre-orders are only eligible for an 85% refund of the total order price.

  3. After the tracking number is generated and provided, cancellation is not acceptable.

 

All returned product must be in the following conditions in order to be considered for return

Proof of unopened items will need to be verified with photos and submitted to support@splach.bike

  1. Unopened & unused product: the package remains unopened and the product inside is never used nor ridden in any manner.
  2. In the original packaging with all necessary components in the original box.
  3. All accessory pieces remain intact, including manuals, chargers, and any other additional pieces included in the box.
  4. SPLACH is not responsible for the shipping cost of the package returned by the customers themselves. Buyer should pay for the cost of initial & return shipping as well as a 15% restocking fee. (Note that shipping can be expensive due to the bulky and heavy package of an e-scooter or e-bike)
  5. We will process your refund in 5 business days after receiving your returned product.

 

If the product is in acceptable condition as outlined above, SPLACH will grant a refund. If there is evidence of riding, we will not accept your return.

 

Warranty

 Please refer to SPLACH Warranty.